Terms of Service

Last Updated: May 1, 2026

These HANASEE Terms of Service (these “Terms”) constitute an agreement between Xross Road Inc., a Delaware corporation (“Company,” “we,” “us,” or “our”), and you, the user, governing your access to and use of the AI vertical-scroll comic creation platform “HANASEE” (the “Service”). By registering for or using the Service, you agree to be bound by these Terms and our Privacy Policy.

IMPORTANT NOTICE: Section 17 of these Terms contains a binding arbitration agreement, a class-action waiver, and a jury-trial waiver that govern how disputes between you and us are resolved. You have the right to opt out of the arbitration agreement within 30 days of registration. Please review Section 17 carefully.

Section 1. Definitions

• “Service” means the AI vertical-scroll comic creation platform “HANASEE” operated by the Company.
• “Site” means the websites and applications operated by the Company for the Service.
• “Member” means a user whose registration has been approved by the Company in accordance with Section 4.
• “User” means any person who accesses the Site or uses the Service, whether or not registered as a Member.
• “Account” means the set of credentials issued to identify a Member, including ID, password, and third-party authentication information.
• “Original Work” means a novel, scenario, or text that a Member has independently created outside the Service and submitted to the Service.
• “Submitted Content” means any content that a Member generates, edits, or posts through the Service.
• “Credits” means the units used within the Service to generate content. Credits have no monetary value, are not redeemable for cash, and are not transferable to third parties.
• “AI Original Work Generation Feature” means the feature by which the Service’s AI generates a scenario, novel, or similar text based on a Member’s ideas and produces a vertical-scroll comic from it.

Section 2. Acceptance and Modification of These Terms

These Terms apply to all matters relating to use of the Service between the Company and Users.

In addition to these Terms, the Service is subject to any guidelines or other rules that the Company may separately establish. If these Terms conflict with any other rules, these Terms control, except where the individual provision expressly states a different order of precedence.

By registering for the Service or continuing to use it, you are deemed to have accepted these Terms.

Section 3. Equipment and Connectivity

You are solely responsible, at your own expense, for arranging the communication equipment, software, and internet connection necessary to use the Service.

Section 4. Member Registration; Age Requirement

You may apply for Member registration in the manner prescribed by the Company, and you become a Member when the Company approves your application.

Age Requirement. You must be at least 18 years old to use the Service. If we discover that a person under 18 is using the Service, we will promptly suspend that account and delete the associated personal information. In compliance with the U.S. Children’s Online Privacy Protection Act (“COPPA,” 15 U.S.C. §§ 6501–6506) and the Federal Trade Commission’s implementing regulations (16 C.F.R. Part 312), we do not knowingly collect personal information from children under 13.

The Company may decline a registration or revoke Member status if any of the following applies:

• the registration information contains falsehoods, errors, or omissions;
• the applicant is under 18 years old;
• the User has violated these Terms;
• the User is, or has dealings with, any person or entity subject to sanctions as described in Section 19; or
• the Company otherwise reasonably determines that registration is inappropriate.

In compliance with the CAN-SPAM Act (15 U.S.C. §§ 7701–7713), we provide an opt-out mechanism in commercial emails.

Section 5. Account Management

You are responsible for keeping your registration information current and accurate.

You are solely responsible for safeguarding your Account and password.

You may not allow any third party to use your Account, and you may not transfer, share, lend, or sell it.

You may not create or hold more than one Account.

Activity on the Service performed using your password or approved third-party login will be treated as your own activity.

Except in cases of the Company’s gross negligence or willful misconduct, the Company is not responsible for any alteration or loss of Submitted Content resulting from unauthorized access to your Account.

Section 6. Fees, Subscriptions, and Automatic Renewal

Fees. Fees for the Service’s paid plans and credit packs are as posted on the Site and are stated in U.S. dollars (USD).

Payment. All payments are processed by Stripe, Inc. By using the Service, you also agree to Stripe’s terms of service. By providing a payment method, you authorize the Company and Stripe to charge applicable fees, taxes, and other amounts to that payment method.

Automatic Renewal. Unless you cancel, your subscription renews automatically as follows:

• Monthly plan: charged on the same day each month at the same amount as the prior cycle.
• Annual plan: charged on the same day each year at the same amount as the prior cycle.

By registering and providing a payment method, you give your affirmative consent to these automatic-renewal terms.

Pre-Renewal Notice. We will send email notices on the following schedule:

• Annual plan renewal: 15–45 days before the renewal date.
• End of free or discounted trial (longer than 31 days): 3–21 days before the trial ends.
• Price changes: 7–30 days before the change takes effect. Changes apply from the next billing cycle after the notice and do not affect plans or credit packs already purchased.
• Annual reminder for monthly subscriptions: within 30 days before or after the 12-month anniversary of the monthly subscription, we will send an annual reminder including cancellation instructions and our contact information (in compliance with California Business and Professions Code § 17602(b)(1), as amended by AB 2863 effective July 1, 2025).

Cancellation. You may cancel your subscription at any time before the next renewal through your account settings, with a single click (or by an equally easy method). We will not require additional steps to cancel (such as phone calls, retention surveys, or account verification). Cancellation takes effect immediately, and we will email you a confirmation.

After Cancellation. Following cancellation, you may continue to use the Service through the end of the then-current billing cycle. Subscription Credits expire at the end of that billing cycle.

State-Law Compliance. This Section is designed to comply with California Business and Professions Code §§ 17600–17606 (including the AB 2863 amendments effective July 1, 2025) and other applicable state automatic-renewal laws. To the extent any state law provides terms more favorable to you than this Section, that state law controls.

Section 7. Credits

Types and Expiration.

Order of Consumption. Credits are consumed automatically in the following order: Subscription Credits → Purchased Credits → Free Credits. Within the same type, credits closest to expiration are used first (FIFO).

Restrictions.

• Expired Credits are forfeited automatically and cannot be restored.
• The cap on Free Credits granted is as the Company may separately determine.

State-Law Compliance. This Section is administered in accordance with applicable state laws (including gift card, prepaid card, and gift certificate statutes).

Special Provisions for California Residents.

• If a Purchased Credit is determined to be a “gift certificate” under California Civil Code § 1749.5, that statute controls over HANASEE’s 120-day expiration.
• California residents whose unused Purchased Credit balance falls below $15 (as set forth in California Civil Code § 1749.5(b)(2), as amended by SB 22 effective April 1, 2026) may request a cash refund of that balance. Refund requests may be sent to inquiry-contact@hanasee.com.
• For California residents, we will not enforce the expiration provisions in Paragraph 1 of this Section to the extent prohibited by applicable law.

Section 8. User Content and License

Ownership. Members retain copyright (including rights in derivative works and adaptations) and other intellectual property rights in the Submitted Content they post to the Service.

Grant of License. Members grant the Company a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, adapt, modify, translate, create derivative works from, publish, distribute, and publicly transmit the Submitted Content and related transmitted information (including ideas, prompts, and settings) for the purposes of providing, operating, improving, and promoting the Service (including advertising and marketing) and for training and improving the Company’s AI models. For promotional uses, we may make minimum necessary modifications such as creating thumbnails, excerpts, and banner images. We will not materially alter your Submitted Content without your prior consent.

Waiver of Moral Rights. To the extent of the license granted above, Members agree not to assert any moral rights, rights of attribution, or rights of integrity under the U.S. Visual Artists Rights Act (“VARA,” 17 U.S.C. § 106A) or any other applicable law.

No Storage Obligation. The Company has no obligation to store or retain Submitted Content.

Section 230. The Company may be entitled to protections under Section 230 of the Communications Decency Act (47 U.S.C. § 230) for information generated or posted by Service users. The applicability of Section 230 to content generated by our own AI features will be assessed individually under applicable law.

Section 9. Intellectual Property Rights

9.1 General Rules for Use of Vertical-Scroll Comics Off the Platform

Posting to Social Media. Members may post panel images obtained through the panel-image download feature on their personal social media accounts. However, posting or republishing the entire vertical-scroll comic outside the Service is not permitted.

Commercial Use. Commercial use of vertical-scroll comics outside the Service (including distribution on external platforms, anime adaptations, merchandising, etc.) is permitted only through external publishing led by the Company with the Member’s consent. If a work succeeds commercially, the Company may enter into a separate license agreement with the Member to authorize additional commercial uses. Revenue sharing and other terms will be negotiated individually.

The Service does not include a novel publishing feature.

9.2 Content Created from Member-Submitted Original Works

A vertical-scroll comic created using an Original Work that the Member independently produced outside the Service may be published within the Service and monetized on the Service.

The Original Work itself is the Member’s creation, and the Company places no restriction on the Member’s use of it outside the Service, including publication, posting, contest entry, or print release.

9.3 Content Created Using the AI Original Work Generation Feature

Copyright in content (including novels and vertical-scroll comics) created using the AI Original Work Generation Feature belongs to the Member who created it.

Members may post novels created with the AI Original Work Generation Feature on external posting sites, but may not submit them to contests or open calls.

Vertical-scroll comics created with the AI Original Work Generation Feature are derivative works of the underlying novel. The Company has a right of first negotiation for any commercial use of such content and will act as the contact point for such use. Commercialization terms will be agreed individually between the Member and the Company.

If a commercialization agreement under the preceding paragraph is in effect, that agreement will continue to control after the Member terminates their Account.

9.4 Company Intellectual Property

The Company owns all intellectual property rights in the software, AI technologies, designs, trademarks, and other materials included in the Service. No rights, title, or interest in or to the Service are transferred or licensed to any User except as expressly provided in these Terms.

Section 10. Copyright Infringement Claims – DMCA

DMCA Compliance. We respond to notices of alleged copyright infringement on the Service in accordance with the Digital Millennium Copyright Act (“DMCA,” 17 U.S.C. § 512).

Notice Requirements. A copyright infringement notice should be sent to our designated DMCA agent and must include:

• the physical or electronic signature of the copyright owner or authorized representative;
• identification of the copyrighted work claimed to have been infringed;
• identification of the allegedly infringing content (e.g., URL);
• the complainant’s contact information (name, address, telephone number, email);
• a statement that the complainant has a good-faith belief that the use is not authorized; and
• a statement, under penalty of perjury, that the information in the notice is accurate and that the complainant is the copyright owner or authorized to act on behalf of the owner.

DMCA Designated Agent.

The Company has registered a DMCA designated agent with the U.S. Copyright Office (USCO). The registration may be searched at https://dmca.copyright.gov/.

• Email: inquiry-contact@hanasee.com (please include “DMCA Notice” in the subject line)
• Mail: Xross Road Inc., Attention: DMCA Agent, 838 Walker Road Suite 21-2, Dover, Delaware 19904, USA

Removal and Repeat Infringers. Upon a valid notice, we will remove or disable access to the identified content and, in accordance with 17 U.S.C. § 512(i)(1)(A), will suspend or terminate the accounts of Members who are repeat copyright infringers.

Counter-Notification. A Member whose content has been removed may submit a counter-notification under 17 U.S.C. § 512(g). The counter-notification must include a signature, identification of the removed content and its prior location, a statement of good-faith belief that the removal was a mistake, contact information, and consent to the jurisdiction of the federal courts.

Liability for Misrepresentation. Under 17 U.S.C. § 512(f), any person who knowingly makes a material misrepresentation in a notice or counter-notification may be liable for damages.

Section 11. License Scope and General Restrictions

The Company grants Users a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for personal, non-commercial purposes.

Users may not, without the Company’s prior express written consent, distribute, reproduce, modify, adapt, or create derivative works from any data, information, text, or software obtained through the Service beyond the scope of fair use under 17 U.S.C. § 107.

Section 12. Prohibited Conduct

Users may not engage in any of the following:

• disassembling, decompiling, reverse-engineering, or otherwise analyzing the source code, structure, or ideas of the Site (except to the extent permitted by applicable law);
• reproducing, modifying, adapting, or combining the Site with other software;
• circumventing or destroying any security device or security code;
• transmitting computer viruses or other malicious programs, or generating content for fraud or phishing purposes;
• attempting unauthorized access to or otherwise tampering with the Service;
• interfering with or overburdening the Service’s infrastructure;
• using automated tools (bots, scrapers, etc.) without the Company’s permission;
• creating multiple Accounts;
• infringing the intellectual property, publicity, privacy, or other rights of the Company or any third party, or defaming the Company or any third party;
• impersonating the Company or any third party, or deceiving recipients about the origin of AI-generated content;
• generating, transmitting, or storing content depicting child sexual exploitation (“Child Sexual Abuse Material,” 18 U.S.C. §§ 2251, 2252A, etc.);
• posting gratuitously violent, gory, or graphic content;
• generating content that promotes violence, discrimination, or hate speech;
• violating U.S. federal, state, or local laws or public policy;
• using the Service for commercial purposes without the Company’s consent beyond what these Terms permit;
• obtaining or using Credits fraudulently;
• generating content that promotes or glamorizes suicide or self-harm;
• spamming or sending unsolicited bulk content through the Service;
• using the Service’s AI outputs to train other AI models or build a competing service;
• publishing third parties’ personal information (such as addresses, phone numbers, Social Security numbers, or financial information) through the Service;
• removing or altering any copyright or other proprietary notice on the Service;
• using the Service for or in transactions with any country, region, person, or entity subject to sanctions administered by OFAC, the Bureau of Industry and Security (BIS), or the U.S. Department of State;
• facilitating or encouraging any third party to engage in the foregoing acts; or
• engaging in any other conduct that the Company reasonably deems inappropriate.

Section 13. Suspension, Account Termination, and Refunds

13.1 Suspension and Content Removal

If we reasonably determine that a User has violated these Terms, we may take any of the following actions, taking into account the nature and severity of the violation:

• removing or disabling access to Submitted Content;
• suspending all or part of the User’s use of the Service;
• terminating the Account;
• terminating the Account of any Member who is a repeat copyright infringer; and

(aa) any other action we deem necessary.

Except in cases of the Company’s gross negligence or willful misconduct, we are not liable for any damages arising from actions taken under this Section.

13.2 Account Termination by the Member

You may terminate your Account in the manner prescribed by the Company (through account settings or by contacting inquiry-contact@hanasee.com).

Any Credits remaining at the time of termination expire upon termination, except where a refund is required under Section 13.3 or applicable state law.

Submitted Content that you made public on the Service before termination will continue to be displayed on the Service after termination. However, you may request deletion of such Submitted Content at the time of or after termination.

Retention of Personal Information.

(bb) after Account termination, personal information is retained for 1 year (to support recovery and disclosure requests) and then deleted;

(cc) payment and transaction records are retained for the period required by U.S. federal tax law and other applicable laws (up to 7 years); and

(dd) California residents may request deletion of personal information under the CCPA/CPRA at any time during the retention period.

13.3 Refunds

Subscriptions. You may cancel your subscription at any time. After cancellation, you may continue to use the Service through the end of the current billing cycle. Fees already paid are non-refundable except where applicable state law requires a refund.

Purchased Credits. Purchased Credits are generally non-refundable, except:

(ee)where applicable state law requires a refund (including the special provisions for California residents under Section 7); or

(ff) where Purchased Credits cannot be used due to a material system failure or other cause attributable to the Company.

Service Termination. We may discontinue all or part of the Service on 30 days’ notice. In that event, we will accept refund applications for unused Purchased Credit balances through a procedure that we determine (with at least a 60-day claim period). Free Credits and Subscription Credits are not eligible for refund.

Section 14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND CONTRACTORS DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES REGARDING THE SERVICE, INCLUDING WITHOUT LIMITATION:

• THE IMPLIED WARRANTY OF MERCHANTABILITY;
• THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE;
• THE IMPLIED WARRANTY OF NON-INFRINGEMENT; AND
• ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

AI-Generated Content Disclaimer. We make no warranty as to the quality, accuracy, completeness, or reliability of AI-generated content, that it does not infringe third-party rights, or that it qualifies for copyright protection under U.S. copyright law. You are responsible for verifying the rights status and permitted uses of AI-generated content. The disclaimer in this paragraph does not apply to gross negligence or willful misconduct of the Company.

State Law Exceptions. Some states do not allow the disclaimer of implied warranties or the exclusion of incidental or consequential damages. Residents of those states may have rights under their state laws that limit the application of parts of this Section.

Section 15. Limitation of Liability

Exclusion of Indirect Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY OF THE FOLLOWING DAMAGES ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; OR
• LOST PROFITS, LOST DATA, OR DAMAGE TO REPUTATION.

Cap on Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(gg) the total fees you paid to the Company in the 12 months immediately preceding the event giving rise to the claim; or

(hh) USD 100.

Exceptions. The limitations in this Section (both the exclusion of indirect damages in Paragraph 1 and the cap in Paragraph 2) do not apply to:

(ii) damages caused by the Company’s willful misconduct or gross negligence;

(jj) a User’s indemnification obligations under Section 16; or

(kk) matters for which liability cannot be limited under applicable law.

State Law Exceptions. Some states do not allow the limitation or exclusion of indirect, consequential, or punitive damages. Residents of those states may have rights under their state laws that limit the application of parts of this Section.

Basis of the Bargain. The limitations in this Section form an essential basis of the bargain between the parties.

Section 16. Indemnification

You will indemnify, defend, and hold harmless the Company and its officers, employees, agents, affiliates, licensors, and contractors (the “Company Parties”) from any and all damages, losses, costs, and expenses (including reasonable attorneys’ fees and litigation costs) arising out of or relating to:

(ll) your breach of these Terms;

(mm) any third-party claim that your Submitted Content infringes any third-party copyright, trademark, patent, privacy, or other right;

(nn) any third-party claim, action, or dispute related to your use of the Service; or

(oo) your violation of any applicable law.

The Company Parties will provide reasonably prompt notice of any claim subject to indemnification, but a delay in giving notice will not affect the indemnification obligation except to the extent the delay materially prejudices the User’s defense.

You will reasonably cooperate with the Company Parties’ defense, and the Company Parties may at their own expense engage independent counsel. You may not settle any matter that binds the Company Parties without their prior written consent.

Your indemnification obligations under this Section survive termination of these Terms, termination of your Account, and the discontinuation of the Service.

This Section does not apply to damages caused by the Company Parties’ gross negligence or willful misconduct.

Section 17. Dispute Resolution; Arbitration; Class-Action Waiver

IMPORTANT NOTICE: PLEASE READ THIS SECTION CAREFULLY. UNDER THIS SECTION, MOST DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT, AND YOU AND WE WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR JURY TRIAL.

17.1 Scope

All disputes, claims, and causes of action arising out of or relating to these Terms, the Service, the Privacy Policy, or the relationship between you and us (each, a “Dispute”) will be resolved by binding arbitration in accordance with this Section.

“Dispute” includes claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.

Exceptions. This Section does not apply to:

(pp) a party seeking injunctive relief in court to enforce or protect its intellectual property rights;

(qq) an individual action brought in small-claims court; or

(rr) any Dispute that cannot be arbitrated under the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).

17.2 Pre-Arbitration Notice

At least 60 days before commencing any arbitration, the party with the Dispute must send the other party a written “Notice of Dispute” describing the nature and basis of the claim, the relief sought, and the reasonable steps taken to resolve the matter. The parties will then negotiate in good faith for 60 days following the notice.

Notices to the Company should be sent to: Xross Road Inc., Attention: Legal – Notice of Dispute, 838 Walker Road Suite 21-2, Dover, Delaware 19904, USA, and inquiry-contact@hanasee.com.

17.3 Arbitration Forum and Rules

• Arbitration will be administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules.
• The language of the arbitration is English.
• The seat of the arbitration is the city or county in which you reside, a location agreed by both parties, or, at your election, by videoconference.
• Arbitration fees will be allocated under the AAA Consumer Arbitration Rules. For an individual claim of $10,000 or less, we will pay the filing fee, except where the arbitrator determines the claim was abusive or filed in bad faith.

17.4 Mass Arbitration

Trigger. If 75 or more substantially similar individual arbitration claims (involving common counsel or substantially similar facts or legal questions) are filed against the Company within a 60-day period, this Section applies.

Applicable Rules. The AAA Mass Arbitration Supplementary Rules (2024 version, as amended) apply in priority to the AAA Consumer Arbitration Rules.

Bellwether Process. The first 10 claims (the “Initial Test Cases”) will be heard as bellwethers. After those awards become final, the parties will negotiate in good faith for 90 days to resolve all related claims.

Tolling. For claims other than the Initial Test Cases, the statute of limitations is tolled from the time the Initial Test Cases begin to be processed.

Purpose. This Section is intended to make the process more efficient and to manage costs reasonably. It does not reduce any User’s individual substantive rights.

17.5 Class-Action, Class-Arbitration, and Jury-Trial Waivers

Individual Claims Only. You and we agree that Disputes will be brought only on an individual basis and not as a plaintiff or class member in any class action, class arbitration, representative action, or private attorney general action.

Jury-Trial Waiver. You and we waive the right to a trial by jury for any Dispute related to these Terms or the Service.

No Consolidation. The arbitrator may not consolidate the claims of more than one party.

Severability Exception. If the class-action waiver in this Section is found to be unenforceable, then this entire Section is null and void, and the Disputes will be resolved in court as set forth in Section 18.

17.6 Opt-Out

You may opt out of this Section (the arbitration agreement and class-action waiver) within 30 days after first accepting these Terms (the date you registered your Account).

To opt out, send a notice including your name, registered email address, Account ID, and a clear statement that you are opting out, by one of the following methods:

• Email: inquiry-contact@hanasee.com (please include “Arbitration Opt-Out” in the subject line)
• Mail: Xross Road Inc., Attention: Arbitration Opt-Out, 838 Walker Road Suite 21-2, Dover, Delaware 19904, USA

If we receive a valid opt-out notice within the deadline, this Section will not apply to you, and Disputes will be resolved in court as set forth in Section 18.

17.7 Federal Arbitration Act

This Section is governed by, and will be interpreted and enforced under, the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).

Section 18. Governing Law and Jurisdiction

Governing Law. These Terms, and any claim or Dispute arising under them, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. Federal law controls where it applies.

Courts. Disputes that are not subject to arbitration under Section 17, or Disputes brought by Users who have validly opted out of the arbitration agreement, will be brought exclusively in:

(ss) the United States District Court for the District of Delaware (New Castle County); or

(tt) the Superior Court of the State of Delaware (New Castle County).

Waiver of Forum Objections. Each party submits to the jurisdiction of the foregoing courts and waives any defense based on inconvenient forum.

Non-Waivable State Rights. Notwithstanding the foregoing, you may bring a claim in your home state’s courts where applicable law gives you a non-waivable right to do so.

Special Provisions for California Residents. To comply with California Senate Bill 940 (effective January 1, 2025; California Code of Civil Procedure § 1281.98 et seq.), the following applies to California residents and controls over any conflicting provisions of these Terms (including Section 17 and Sections 18.1–18.2):

(uu) Seat of arbitration: arbitration of claims arising in California will take place in the California county where you reside or, at your election, by videoconference.

(vv) Substantive law: California substantive law will apply to claims arising in California.

(ww) Court jurisdiction: claims not subject to arbitration under Section 17 may be brought in the state or federal courts of the California county where you reside.

CISG Excluded. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

Section 19. Export Controls and Economic Sanctions

You represent and warrant that your use of the Service complies with the U.S. Export Administration Regulations (EAR), the International Traffic in Arms Regulations (ITAR), the economic sanctions programs administered by the Office of Foreign Assets Control (OFAC), and all other applicable U.S. export-control and sanctions laws.

You represent and warrant that you are not on any list of persons or entities subject to sanctions published by OFAC, BIS, or the U.S. Department of State, and that you are neither a resident of an OFAC-sanctioned country or region nor a person subject to the laws of any such country.

If you violate this Section, we may suspend or terminate your Account without prior notice and reserve the right to seek damages.

Section 20. Privacy

You agree that we will process personal information in accordance with our Privacy Policy. Residents of California, Virginia, Colorado, Connecticut, Utah, and other states whose laws confer specific privacy rights may exercise the state-specific rights (right to access, right to delete, right to opt out of sales, etc.) described in the Privacy Policy.

Section 21. Notices and Modification of These Terms

Notices. We may give notices by posting on the Site, by sending email to your registered address, or by other means we reasonably deem appropriate. Notices are effective upon dispatch by the Company.

Minor Changes. We may change these Terms with at least 30 days’ advance notice, posted on the Service’s website. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Material Changes. For material changes (changes to fees, your legal rights, the arbitration agreement, or termination conditions), we will provide at least 30 days’ advance notice by email to your registered address. If you do not agree, you may terminate your Account before the effective date, in which case unused Purchased Credit balances will be handled in accordance with Section 13.

Section 22. General Provisions

Entire Agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding use of the Service and supersede all prior oral or written agreements.

Severability. If any provision of these Terms is held invalid or unenforceable under applicable law, that provision will be deemed modified to the minimum extent necessary to be valid and enforceable, and the remaining provisions will remain in full force and effect. However, if Section 17.5 (Class-Action Waiver) is held unenforceable, all of Section 17 will be null and void.

No Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it in the future.

Electronic Consent / E-SIGN Act. You agree to receive and sign these Terms and related notices electronically. This consent is given under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. §§ 7001 et seq.) and the Uniform Electronic Transactions Act (UETA).

Feedback. If you provide feedback (comments, suggestions, ideas, improvement requests, etc.) about the Service, you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, and distribute that feedback for any purpose. Feedback is not treated as confidential information.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to an affiliate or third party in connection with a corporate reorganization, business transfer, merger, or sale of assets.

Force Majeure. We are not responsible for delays or interruptions in the Service caused by force majeure events (including earthquakes, fires, floods, epidemics, power outages, communications failures, war, terrorism, or governmental orders).

Controlling Language. The English version of these Terms is the controlling version; any Japanese or other translations are provided for reference only. In the event of any conflict, the English version controls.

Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

Survival. Provisions that by their nature should survive termination of these Terms (Sections 5, 8, 9, 10, 13.2, 13.3, 14, 15, 16, 17, 18, 20, and 22) will survive termination of these Terms or your Account.

Contact Us

All inquiries (general, DMCA notices, arbitration opt-outs, privacy-related, etc.) may be sent to the email address below. Please clearly indicate the subject of your inquiry.

• Email: inquiry-contact@hanasee.com
• Company: Xross Road Inc. (a Delaware corporation)
• Representative: Yosuke Utsumi
• Address: 838 Walker Road Suite 21-2, Dover, Delaware 19904, USA
• Effective Date: May 1, 2026